![]() After a passenger becomes aware of a schedule change, if they don’t ask for a cancellation and refund, the alteration becomes permanent with the same terms and conditions as the original flight. Note: It’s important to point out here that what Michael says the American Airlines representative told him is not correct. Based on that, I decided to wait a few more days. She assured me the refund had no time limit up until 24 hours before departure, so I could wait almost indefinitely. We discussed the possibility of the flight change being temporary and if I should wait a few days before canceling the flight entirely. She agreed that it was an unreasonable change and that I could get a full refund. I immediately called American Airlines and told the customer rep this schedule change was unacceptable. Asking American Airlines about a refund for this unusual schedule change But the price of this inconvenience could not be measured and certainly was not how the family wanted to start their Greek adventure. The travel time between the two airports can fluctuate from 40 minutes or so – to an hour or more depending on the time of day and number of vehicles on the road.įYI, there are no free shuttles between the airports, and a metered taxi costs between $40-$50, depending on traffic. Not only did American Airlines make this troublesome change to the family’s itinerary without telling them, but there was also no explanation for how Michael, his family and all their luggage should make this unusual ground connection. The ridiculous schedule change that American Airlines created for the family included a ground connection that the airline expected the family to arrange for themselves (with their luggage). The new schedule changes included an American Airlines flight to LaGuardia connecting to an international flight at JFK – miles away.įor those unfamiliar with New York City – those 11 miles cover some of the most traffic-filled highways in Queens. They had us landing in LaGuardia from Richmond, and then our flight to Athens took off from JFK. That wouldn’t have been so bad, but these changes American Airlines expected us to accept included a ground connection. The itinerary now bore little resemblance to the one he had booked weeks earlier.Īmerican Airlines had changed the flights so that now we were connecting through New York City. Surprise! American Airlines changed the flight schedule (in a big way)Ībout a month later, Michael signed into his American Airlines account to check their trip’s seat assignments. Next, the family happily set about planning the rest of the details for their late spring vacation. He scanned the details and confirmed that the dates of travel and names of all the passengers were correct. A few minutes later, American Airlines sent him a confirmation of the flights. Michael booked the four tickets for his family for a total cost of $8,171. “So I checked, and it seemed that the best fare and flight schedule round trip would be on American Airlines.” “We thought we would get a jump on airfare increases for next spring,” Michael told me. In November, as days were getting shorter and the air was turning chilly, Michael and his wife turned their thoughts to the warm islands of Greece. Booking flights for a spring vacation to Greece So what is a passenger really owed when American Airlines changes their flight schedule? Let’s find out. He wants American Airlines to give his money back, and he’s hoping we can make that happen. Now Michael is asking the Consumer Rescue team for help. ![]() But the airline swiftly rejected his request and gave him an $8,171 flight credit instead. When he discovered by accident that American Airlines had significantly changed the flight schedule, he asked for a refund. He booked four tickets from Richmond, Virginia to Athens, Greece, with a connection in Philadelphia. With $8,171 on the line, that’s what Michael Spanel wants to know after his recent experience with American Airlines. Can American Airlines make wild changes to your flight schedule and, if you object, refuse to issue a refund?
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